Refund policy

We will accept returns and a request for a refund or replacement product if the items arrives with you defective. In this case we will accept a return if the product is a non-cosmetic/beauty product items, that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. 

If you wish to return your item, we must receive your request within 48hrs of the date you received your item. Please send photographic evidence of damage to our email info@theperfumelaboratory.com

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your return and are processing your request. We will follow up with another email once the request has been processed to let you know if your return was approved. 

If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.