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As per Government guidelines we are due to reopen our store on 12th April. We look forward to welcomeing you all again.

In the meantime please continue to order online and we can deliver straight to your door.

Terms and Conditions

Welcome to The Perfume Laboratory!

These terms and conditions outline the rules and regulations for the use of The Perfume Laboratory's Website, located at www.theperfumelaboratory.com

The fragrance products that The Perfume Laboratory sell have no connection whatsoever with any designer brand. The names used are for inspiration only to the fragrances.

By accessing this website we assume you accept these terms and conditions. Do not continue to use The Perfume Laboratory if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

COOKIES

We employ the use of cookies. By accessing The Perfume Laboratory, you agreed to use cookies in agreement with the The Perfume Laboratory's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

LICENSE

Unless otherwise stated, The Perfume Laboratory and/or its licensors own the intellectual property rights for all material on The Perfume Laboratory. All intellectual property rights are reserved. You may access this from The Perfume Laboratory for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from The Perfume Laboratory without prior approval.
  • Sell, rent or sub-license material from The Perfume Laboratory
  • Reproduce, duplicate or copy material from The Perfume Laboratory
  • Redistribute content from The Perfume Laboratory

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. The Perfume Laboratory does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of The Perfume Laboratory, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, The Perfume Laboratory shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

The Perfume Laboratory reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant The Perfume Laboratory a non-exclusive license to use, reproduce, edit and authorise others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

HYPERLINKING TO OUR CONTENT

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organisations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of The Perfume Laboratory; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to The Perfume Laboratory. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of The Perfume Laboratory's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFRAMES

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

CONTENT LIABILITY

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

RESERVATION OF RIGHTS

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

 

REMOVAL OF LINKS FROM OUR WEBSITE

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

DISCLAIMER

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

COPYRIGHTS

All contents of this website is the property of The Perfume Laboratory Ltd and is protected by UK copyright and database law.

PRIVACY GUARANTEE

The Perfume Laboratory respects the privacy of it's customers and can guarantee that your personal information is safe with us. We will never share your details with any third parties whatsoever unless directed to do so by law. As required by the UK Data Protection Act of 1984 and 1998, we follow strict security measures in the storage and disclosure of personal information to prevent unauthorised access.

REGISTRATION

You warrant that the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity

The products purchased on this site are for private and domestic use only and are not for re sale. You will notify us immediately of any changes to the personal information by e-mailing or telephoning.

RETURNS

We will accept returns and a request for a refund or replacement product if the items arrives with you defective. In this case we will accept a return if the product is a non-cosmetic/beauty product items, that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. 

If you wish to return your item, we must receive your request within 48hrs of the date you received your item. Please send photographic evidence of damage to our email info@theperfumelaboratory.com

REFUNDS

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your return and are processing your request. We will follow up with another email once the request has been processed to let you know if your return was approved. 

If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement. 

EXCHANGES

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email a picture of your product to info@theperfumelaboratory.com within 48hrs of receiving your product to begin the process. 

RETURN SHIPPING

After you’ve submitted a return request to info@theperfumelaboratory.com, we will send you details of how to return the item to us. 

Final Sale Items

If the item is marked “final sale”, it does not qualify for a return and cannot be refunded. 

COMPLAINT

If you wish to complain about any matter in respect of any goods or services that we provide, please contact Customer Services email info@theperfumelaboratory.com.

DELIVERY

At present we deliver to mainland UK only by Royal Mail second class post. For any other postal options please contact us directly on info@theperfumelaboratory.com